Privacy Policy

Zen Operations LLC, doing business as Telnora Web Studio ("Telnora Web Studio," "we," "our," or "us"), respects your privacy and is committed to protecting the personal information you share with us. This Policy explains what information we collect, how we use it, whom we share it with, and the rights you have regarding your data.

By accessing or using our website (https://telnorawebstudio.com), client portal, or services, you agree to this Privacy Policy.

A. Information You Provide Directly

We collect personal and business information you voluntarily submit, including:

• Name, email address, and phone number
• Business name, industry, and project details
• Existing software subscriptions and tool credentials needed for audits and migration
• Payment information collected securely by Stripe
• Media files, assets, and content for your Studio
• Audit questionnaire and intake form responses
• Communications through email, client portal, website forms, or calls

B. Information Collected Automatically

We automatically collect technical and usage data when you interact with our website or services, including:

• IP address, device type, and browser information
• Interaction analytics via Google Analytics and PostHog
• Cookies and similar tracking technologies
• Session data, referral sources, and general geolocation

We use the information we collect to:

• Conduct software audits and build Studio platforms
• Build, migrate, and maintain your Studio platform
• Deliver automation, AI workflows, and Studio Intelligence features
• Manage client projects through our client portal
• Process payments and manage subscriptions (via Stripe)
• Communicate project updates and service notifications
• Send newsletters, marketing updates, and promotional messages
• Schedule calls and consultations
• Send SMS/text messages for service notifications, account updates, and customer care (with your consent)
• Protect our platform and ensure system security
• Comply with legal, contractual, and regulatory obligations

We do not use your information for purposes unrelated to our services without your consent.

We do not sell your data.

We may share your data with:

A. Service Providers

We work with trusted third parties who help us operate efficiently, including:

• Stripe – payment processing
• Supabase – client portal and project data
• Railway – hosting infrastructure
• Google Analytics & PostHog – analytics
• Resend – email delivery
• OpenAI & Anthropic APIs – Studio Intelligence and AI features
• RingCentral – SMS/text messaging services
• Cloud hosting or storage partners

Each provider processes data consistent with their own privacy policies.

SMS consent is not shared with third parties or affiliates for marketing purposes.

B. Business Transfers

If our company is involved in a merger, acquisition, or asset sale, data may be transferred as part of the transaction.

C. Legal Requirements

We may disclose information if required to:

• Comply with legal obligations
• Respond to subpoenas or court orders
• Resolve disputes
• Protect the rights, property, or safety of our company or clients

If you opt in to receive SMS/text messages from Telnora Web Studio, we collect and use your phone number to send you messages related to our services.

A. Information We Collect for SMS

• Phone number
• SMS consent status and date
• Opt-out requests

B. How We Use SMS

We may send SMS messages for:

• Customer care and support
• Account notifications
• Appointment reminders
• Project updates and service alerts

C. SMS Consent Sharing

SMS consent is not shared with third parties or affiliates for marketing purposes.

We may share your phone number with our SMS service provider (RingCentral) solely for the purpose of delivering messages you have opted in to receive.

D. Opt-Out & Help

• To opt out at any time, reply STOP to any message.
• For assistance, reply HELP or visit https://telnorawebstudio.com.

For full SMS terms, see our SMS Terms of Service.

Clients sometimes provide software logins, API keys, or platform credentials for auditing and migration. These are:

• Stored securely within our client portal
• Accessed only by authorized personnel
• Used solely to perform audit, migration, and Studio management tasks

We implement safeguards including:

• Secure data transmission
• Access restrictions
• Encrypted storage where supported
• Routine monitoring and updates

Despite these measures, no system is fully immune from security risks.

We retain information for as long as necessary to:

• Deliver services
• Support active Studio management subscriptions
• Meet legal or accounting requirements
• Maintain project history and documentation

Credentials and client assets may be retained while services remain active.

We use cookies for:

• Essential site functionality
• Improving website performance
• Analytics and user behavior insights
• Marketing (where permitted by law)

You may decline cookies through your browser settings.

You may have the following rights depending on your location:

• Access to your personal data
• Request corrections to inaccurate information
• Request deletion of your information
• Withdraw marketing consent
• Request data portability
• Object to certain types of data processing

To exercise rights, email: [email protected]

Our services are not intended for children under 13. We do not knowingly collect data from minors.

We operate in the United States. If you access our website from another country, you understand your data may be transferred to U.S. servers.

California residents may request:

• Disclosure of personal information collected
• Deletion of their personal information
• Confirmation that we do not sell personal information
• Non-discrimination for exercising privacy rights

Requests: [email protected]

We may update this Policy periodically. Changes will be reflected by the "Last updated" date above.

Zen Operations LLC d/b/a Telnora Web Studio

(440) 890-2323

675 Alpha Dr

Highland Heights, OH 44143

Email: [email protected]

Website: https://telnorawebstudio.com